15th and 16th March 2006: At Business
Continuity – The Risk Management Expo 2006,
telephony solutions provider GemaTech, will be showcasing
BCM & BCMLITE, its business continuity solutions
designed to instantaneously and seamlessly recover
all of a company’s incoming telephone calls
should a disaster strike.
GemaTech provides a robust and
resilient solution that offers continual communication.
If a problem occurs with the telephone connection,
calls are automatically re-directed from the sanctity
of the local exchange, at which point gematech’s
powerful re-routing software is used to forward
calls directed to an individual service number
within a Call Centre or individual DDI basis in
the case of a conventional business environment
to individual employees in any remote location.
Graham Chick, Chief Executive,
GemaTech, comments, “We’re living in
increasingly uncertain times where the number of
business risks is increasing significantly. Without
access to incoming calls from your customers – the
lifeblood of any company – the cost to any
business can be substantial, but telecoms resilience
is still taken for granted by far too many complacent
telecoms managers where continuity planning is
concerned.”
Chick continues, “The potential
for GemaTech’s powerful and flexible BCM & BCMLITE
product range is huge – especially when the
ability to work from home, or at least closer to
home i.e. working from remote offices, will become
a necessity when planning for any kind of pandemic.“
With loyal employees having to
endure ever longer commutes and struggling to adequately
combine the work/life balance, there is a clear
requirement for flexible working opportunities.
GemaTech’s technology enables organisations
of any size, whether they be Call Centres or conventional
businesses to remotely change re-routing call plans
and employee locations at the click of a mouse.
organisations that prefer employees
to be office based for most of the time can use
this technology to more effectively manage staff
time – enabling home working on the day of
a doctor’s appointment, for example, or in
response to bad weather or possibly a rail / tube
/firemen’s strike.
Chick concludes, “Inherently,
it is this flexible approach to business continuity
that fundamentally transforms productivity within
any business and avoids the massive overhead associated
with time lost to day-to-day, or indeed crisis
driven situations. The Business Continuity Expo
is an excellent opportunity to heighten the awareness
of the issues associated with business continuity
planning. Companies shouldn’t be complacent
and investment shouldn’t be put off until
next year, next month or even next week.”
About
GemaTech:
GemaTech designs and develops products and solutions which deliver
telephony business continuity and secure voice recording by obviating
telecommunication failure and aiding dispute resolution respectively.
GemaTech
has over 10 years expertise in developing niche
applications for the telecommunications industry.
Founded in 1995, and headquartered in Guernsey,
GemaTech also has operations in Basingstoke,
and San Diego.
GemaTech
specialise in delivering cost effective, scaleable
solutions ensuring that organisations, large
or small, can benefit from the deployment of
GemaTech’s innovative technology delivering
measurable and quantifiable returns on investment.
GemaTech’s
unique business continuity products and services
are capable of ensuring the instantaneous, seamless
and total recovery of 100% of an organisation’s
incoming calls, the lifeblood of any company,
by intelligently re-directing any number of individual
DDIs to any number of alternative destinations – and
activated in seconds after an invocation.
GemaTech’s
secure voice recording product, available as
an additional module to enhance the business
continuity products, enables all re-routed calls
to be call recorded, as well as a stand alone
product delivering a number of unique features
including dual channel or “stereo” recording
of all calls, ideal for dispute resolution.
GemaTech
has customers across many vertical sectors, including
financial services, banking and insurance and
the travel industry. Some of GemaTech’s
key customers include, Travel Councellors, Regency
Mortgage Brokers, Kudos Research, Access Accounting,
Message Labs, Ultimate Insurance and Richmond
Corporate Services.
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