There
is absolutely no doubt that a new generation of technologically
advanced voice recording products and solutions has
finally broken through the financial pain barrier
and made trunk side voice recording solutions “affordable
to all”.
GemaTech is one such company that specialises in
the design and development of leading edge digital
telecommunications technology providing innovative
products and solutions for emerging markets including
the creation of virtual call centres, seamless business
continuity and cost effective secure voice/call recording.
The core technology incorporated in GemaTech’s
Secure Voice Recording products, SVR & SVRLITE
is truly unique. It is a totally integrated solution
comprising GemaTech’s bespoke hardware platform
based upon well established and reliable digital
signal processing (DSP). The accompanying software,
developed in-house by specialist engineers, provides
the uniqueness to the product range which delivers
what is arguably the best price/performance voice
recording product available in the market today.
Features include:
Perfect Quality Recording: GemaTech’s
technology records the digital signaling of both
incoming and outgoing channels separately as they
pass through the ISDN 30 digital phone line, such
that it records the calls in original digital format,
stores the call digitally and then retrieves and
plays back the recording in digital format with absolutely
no loss of quality from the original voice call.
Dual Channel Recording: GemaTech’s
unique approach of recording each “channel” separately
whereby the incoming caller is recorded separately
from the person being called provides the benefit
of when a recording is played back, the incoming
caller is heard out of one speaker and the recipient
of the call is heard out of the other speaker. Not
only is this format much easier on the ear to listen
to, but it absolutely proves beyond doubt who said
what during a, possibly, disputed, telephone conversation.
ACD/PBX Independent: GemaTech’s
SVRLITE sits passively on the incoming ISDN 30 trunk
and
only requires (optional) integration to the ACD/PBX
via the CDR port..
Access and Retrieval: In
addition to the sophisticated JAVA playback facility,
an extremely
simple to use HTML format is also supplied as standard
which enables up to five levels of secure access
to playback recordings including the ability for
every person to quickly and easily recover and play
back their own recordings.
Statistical Reporting: – Full
statistics are available using GemaTech’s integrated
database including trunk utilization, calls per hour,
storage
capacity available and fault reporting. Also stored
with every recording includes date and time of call,
number prefix (such as the access code used), originating
DDI/extension number, destination number, call direction,
channel number, port number, call duration.
Price: £10,000 per
30 concurrent calls passing through a single ISDN
30 with integration
to the ACD/PBX being an option extra at £1,500.
Installation costs £500. Additional SVRLITE
units installed at the same site cost an additional £8,000
per unit. Leasing options are available either from
GemaTech directly (for young “start ups”)
or from conventional leasing companies. |
