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GemaTech’s Gobal Reach.

GemTech's business spans across the globe with partners and clients relying on GemaTech’s solutions and services on a 365x24x7 basis.

GemaTech’s technology is currently based upon our proprietary hardware platform the GTE (GemaTech Technology Engine) which has been designed to work with traditional Primary Rate Interface connections or E1s, and banded by BT as ISDN30 in the UK or T1s in the USA. Consequently, GemaTech’s technology can be deployed anywhere in the world which uses either E1s or T1s with any number of different “flavours” of ISDN30 including DASS II and I421 (also known as Q931 / ETSI / Euro ISDN).

Despite all of the “hype” surrounding the alleged benefits of deploying VoIP (Voice over the Internet Protocol) traditional TDM circuits remain the most reliable, providing the highest quality telecommunication circuits in the world and also providing the highest levels of secure transmission between the caller and the recipient of the call. Having said that, GemaTech’s GTE technology is fully IP enabled and can be used to deploy VoIP applications at some point in the future when it is considered appropriate to do so.

Consequently, GemaTech’s products and services can be deployed in any country which has a telecommunications infrastructure based upon ISDN30 technology. GemaTech’s GTE has no moving parts and a calculated MTBF (Mean Time Between Failure) of over 350,000 hours – 40 years. A comprehensive remote diagnostic capability has also been incorporated into the unit enabling timely access to all software modules and the ability to provide software upgrades or fault reports to be remedied remotely over a secure data connection.

Currently, GemaTech’s technology has been successfully deployed throughout the UK and US with GemaTech Partner COLT Telecom deploying GemaTech’s products and solutions throughout their European Telecoms Network which currently extends across 32 different cities in 13 European Countries. Furthermore GemaTech are currently in dialogue with a master distributor for South Africa to distribute GemaTech’s products and services to the two incumbent carries which both use ISDN30 technology.

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GemaTech’s BCM & BCMLITE provide solutions that can instantaneously and seamlessly re-route all incoming voice and data calls to any other number, or groups of numbers anywhere. Read More

GemaTech’s SVR & SVRLITE are extremely cost effective, and fully scaleable, web based, digital, trunk side voice recording solutions that record all 30 channels of an ISDN30 circuit. Read More

GemaTech’s RSM & SVR is an exchange based remote ACD, incorporating full skills based routing and comprehensive MI call statistics, enabling call centre Agents to work from anywhere. Read More

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