Only SYNTHESYS ™ allows
you to:
* Unify your Front End through SOA type software
framework
* Streamline your multiple Front End processes without programming
* Fix maximum percentage of Silent Calls yet optimising agent productivity
* Gather field service requests from clients and dispatch them to field staff – all
via one seamless system.
SYNTHESYS ™ is the only Software Framework
for Contact Centres that delivers a unified desktop
based on callflows, workflows, screens and guidelines
that can be built and changed by non IT staff within
minutes and without downtime.
If you want to adapt your Agent
User Interface (Screens) and your Customer Database
to each little
change of Processes, Procedures, Information Resources
and Business Models - quickly and easily without
any programming: Ask for our SYNTHESYS ™ Business
Process Management Software.
If you want to have one single Agent Front End while other systems are running
behind the scenes, if you want to ensure your Outsourcers comply with your
Business Processes: Ask for our SYNTHESYS ™ Unified Agent Front End.
If you want to make sure your Silent Call Rate complies with Industry regulations
to avoid penalties and reputation damage. On the other hand you want to make
sure you get the most out of your agents time. Ask for our SYNTHESYS ™ Script
Aware Predictive Dialler.
If your business activities include dispatching, escalating or just a significant
amount of follow up calls to your gathered customer service requests, you want
to make sure you have one seamless tool for all these activities. Ask for our
SYNTHESYS ™ Service Despatching Software.
Contact us:
Noetica Ltd
7-11 St John's Hill, London, SW11 1TN
Telephone: +44
(0)20 7326 8500
Facisimile: +44 (0)20 7801 9515
Website: www.noetica.com
|
