Business Continuity Manager BCM^LITE & Secure Voice Recording SVR^LITE.

With more and more companies deploying any number of alternative trunk side recording solutions to protect their businesses from spurious (financial) claims and complaints made against innocent members of staff – as well as a growing number of business verticals being required to record all of their inbound and outbound calls for Compliance and Regulatory reasons, the loss of a company’s secure voice recording facility could have a severe impact on a business’s ability to continue trading following an invocation of their business continuity plan.

Proprietary trunk side recording units are predominantly installed in the purchasing company’s “Comms Room” which also accommodates the business’s PBX and data servers. The voice recording equipment normally being installed in the same rack as the voice storage servers and integrated directly into the on-site PBX. It will therefore be readily appreciated that should the business suffer an outage caused by the failure of any element of their telephony infrastructure i.e. a cut / damaged telephone cable running between the Exchange and the end customer’s office building, possibly as a result of road works; the failure of the PBX itself through technical failure, fire, flood etc. or loss of the building, or access to the building, will also result in the loss of the conventional voice recording facility.

GemaTech have addressed this issue by incorporating our secure voice recording module into both the BCM^LITE OPTION I & OPTION II units enabling all re-routed calls passing through the respective BCM^LITE units to be securely voice recorded – from with the sanctity and security of a Tier 1 Carrier’s DLE. All voice recordings can be stored either in GemaTech’s secure rack in the serving Carrier’s DLE or the recordings can be “streamed” using IP Telephony to permanent voice storage servers located either in the end-user’s recovery site or alternative data storage centre.

A major benefit of GemaTech’s combined BCM^LITE / SVR^LITE solution however, is where a prospective customer either does not have a voice recording facility, or is looking to upgrade / replace their existing voiced recording facility and is also looking to secure a more resilient telephone solution to protect their mission critical incoming calls. Deploying GemaTech’s combined In-Line BCM^LITE OPTION II unit incorporating SVR^LITE all inbound and outbound calls can be voice recorded within the sanctity and security of the serving carrier’s on an all day every day basis – with the invaluable benefit that should the business suffer an outage caused by the failure of any element of their telephony infrastructure i.e. a cut / damaged telephone cable running between the Exchange and the end customer’s office building, possibly as a result of road works; the failure of the PBX itself through technical failure, fire, flood etc. or loss of the building, or access to the building, through fire, flood, terrorist attack etc, then the business will suffer no loss of recordings when the BCM^LITE re-routes the inbound calls back out over the Public Switched Telephony Network to alternative numbers and / or destinations following an invocation.

In addition, and whilst the re-routed inbound calls will continue to be seamlessly recorded, GemaTech is also able to record the outbound calls made from those remote locations (employee’s homes?) by incorporating a separate SVR^LITE recording unit, located in GemaTech’s rack in the serving DLE, to record the outbound calls being passed through the telephone Network with the recordings also being stored in a voice storage server in the rack before being streamed off to the customer’s chosen long term storage facility.